From Brazil to Europe and the United States. We support the customer at each stage of transport
One of Ventana Serra's main objectives is ensuring personalised service that always meets customers' expectations.
With this in mind, a meeting day was held in September at the Brazilian branch of Ventana Serra in Belo Horizonte for an important customer in the food sector: Café Campos Altos, one of the leading coffee producers in Brazil and an established customer since 2019 for export services to Europe and the United States.
With its all-round expertise, Ventana Serra supports Café Campos Altos at every stage of transport. The coffee bean, while still green, is shipped overseas in a container; then on arrival in the country of destination, after all customs clearance procedures have been completed, it reaches the customer's main warehouses where it is roasted, packaged and distributed.
“About 120 containers of valuable coffee are handled each year. They make an important journey, which Ventana Serra has always guaranteed will be completed with the highest level of efficacy, even during the current container crisis," comments Paolo Casadonte - Country Manager of Ventana Serra do Brasil. He continues: "As a long-term consequence of the pandemic, the maritime trade sector has collapsed. Container shortages, accumulated at sea or in Asian terminals, and spiralling costs per transported unit are part of the current situation. Despite all these difficulties we have always been able to respond promptly to our customers' needs, offering a timely and tailored service in all circumstances."
Present at the event were José Maria de Oliveira and Nathalia de Oliveira - respectively owner and CEO of Café Campos Altos - with Paolo Casadonte and Renato Ramos - Project Coordinators of Ventana Serra do Brasil - and Carolina Enham, Consul of Russia. The meeting was also an opportunity to discuss the customer's future export strategy, which it seeks to enter new markets such as Russia and China.
