Operational Excellence in the recent order for Ventana Serra from Italy to Japan

An oversize and overweight shipment managed in full compliance with the time frame requested by the customer

Customer satisfaction, quality of service, and operational excellence have always been Ventana Serra’s priorities. These have been backed by years of experience in the field of air freight forwarding, which allows us to meet the needs of companies operating in different product sectors and to offer them a 360° customer service experience to support all phases of their customer experience with us.

In order to demonstrate the flexibility that has always set us apart, Ventana Serra has recently completed an important order for a Japanese multinational company, operating in the field of electric pumps for the operation of infrastructure and industrial machinery. As part of an important project, in fact, we managed the shipment by sea of some oversized machinery components and a recent shipment by air of oversized machinery parts.

The goods – two shipments weighing a total of more than 52 tonnes, were picked up at the customer’s plant in Treviso, and transferred to the airport via special ad hoc transportation for loading, in collaboration with AirBridgeCargo Airlines LLC (a Russian airline specialised in cargo transport and one of Ventana Serra’s established partners, travelling from Malpensa to Tokyo Narita.)

The Ventana Serra branch in Altavilla Vicentina (Vicenza – north-eastern Italy) managed the shipment and took care of every detail, in collaboration with the Basiano Air Export Operations team, which handled customs procedures.

The main challenge was to respect the fast shipping times requested by the Customer and the specific task of handling oversize and overweight cargo for an air shipment, especially at a time like the one we are facing now, in which, due to the consequences of the pandemic crisis, air transport capacity has been reduced at global level,” says Silvano Cavallotto – Air&Sea Business Unit Director – and continues: “Our flexibility and ability to respond promptly with ad hoc solutions for our customers also stems from collaborations with global partners – we have been working with major international airlines for years and have preferential and guaranteed cargo spaces. In addition, established partnerships with local partners who have great knowledge of the domestic market allow us to reach every destination in the world, while optimising our delivery times!”